Privacy policy

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1. Introduction

This Privacy Policy explains how Sendex LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website (the “Site”) and any related services. By accessing or using the Site, you agree to this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

Personal Information Provided by You

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Mailing/billing address
  • Payment information (processed securely via third-party providers like Stripe or PayPal)

Automatically Collected Information

When you visit our Site, we automatically collect:

  • IP address
  • Browser type and device information
  • Usage data (pages visited, time spent on site, referring URLs)
  • Cookies and tracking technologies

Cookies

We use cookies to enhance site functionality, remember your preferences, and analyze usage. You may disable cookies in your browser settings, but some features of the Site may not function properly.

3. How We Use Your Information

We may use the information collected in the following ways:

  • To provide, operate, and maintain the Site
  • To create and manage user accounts
  • To process transactions and send order confirmations
  • To send administrative notifications, updates, and marketing communications
  • To personalize user experience and improve our services
  • To comply with legal obligations

4. Sharing of Information

We do not sell personal information. We may share information only with:

  • Service providers (e.g., hosting providers, analytics tools, payment processors)
  • Legal authorities if required to comply with applicable laws or respond to legal requests
  • Business transfers if Sendex LLC engages in a merger, acquisition, or asset sale

All third-party service providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

5. Third-Party Services

We may use third-party tools including, but not limited to:

  • Google Analytics – for usage tracking and performance monitoring
  • Payment processors (Stripe, PayPal) – to process payments securely

These third parties have their own privacy policies, and we encourage you to review them.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. Your Privacy Rights (California Residents)

Although we do not sell data, if you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of personal information collected
  • Request deletion of your personal information, subject to certain exceptions
    To exercise these rights, contact us at privacy@sendexllc.com.

9. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect information from children. If we learn that we have collected data from a minor, we will take steps to delete such information.

10. Email and Marketing Communications

By providing your email, you consent to receive marketing messages. You may opt out at any time by clicking the “unsubscribe” link in the email or contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site after changes constitutes acceptance of the updated policy.

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